The airline is aiming to fulfill its goal of providing a better customer experience.
Air India is honoring its pledge to improve customer experience by redesigning its refund timeline. The airline has begun to process COVID-time refunds that have been owed since before the Tatas took over. Recognizing the challenges that customers experienced during COVID, Air India has extended the validity of its frequent flyer points until March of […]
Qatar Airways was named the World's Best Airline for the seventh time in a row at the 2022 World Airline Awards, taking home the prestigious Airline of the Year 2022 award.
The 2022 World Airline Awards event resumed regular operations after two years of virtual award ceremonies. Airlines from all over the world attended the 2022 awards ceremony, which was held on September 23, 2022, at the Langham Hotel in London, United Kingdom. The World Airline Awards, often referred to as the Oscars of the aviation […]
By Al-Amin Ciroma Amid the 2021 rebound, world airlines have called for harmonized travel protocol and the removal of barriers to boost passenger traffic demand that is currently stuck at about 50% of the pre-COVID period. The airlines, under the aegis of the International Air Transport Association (IATA), said that safe air travel and global […]
By Al-Amin Ciroma The staff of the Nigerian Airspace Management Agency (NAMA) and aviation unions have bilaterally issued an ultimatum to their management over welfare and unpaid benefits. It was reported that the distressed workers, rising from a congress recently, gave NAMA management till February 28, to ensure all outstanding benefits are cleared, or face […]
About 63 million people were employed in the global civil aviation industry with over $2.7 trillion global GDP. Globally carrying 2.5 billion passengers with $5.3 trillion’ worth of cargo annually. Therefore, safety in civil aviation is the first overriding factor with a projection of doubling air travel in the next fifteen years, therefore current and […]